Service

Q: What services do you offer?

A: At the time of writing, we mostly work on light commercial and residential HVAC equipment. 

Q: What is your base rate for diagnostic?

A: The base rate for diagnostic most equipment is $130 + HST. This includes the truck dispatch to your property and up to 1 hour of diagnostic time. In certain cases (like with intermittent issues), more diagnostic time may be necessary to pinpoint issue. We always ask for permission to perform work before proceeding.

Q: We choose to perform work outlined in estimate... Can the diagnostic charge be applied towards repair?

A: In most cases, no. In limited cases, maybe. We try to be as transparent as possible in our pricing. Diagnostic/truck roll does cost us money and ultimately has to be built into the final price.

Q: What equipment do you work on?

A: We work on most makes of forced warm air furnaces, air conditioners, heat pumps, boilers, water heaters, fireplaces, and more.

Q: Will there be any unanticipated charges?

A: All work will be quoted as estimates and subject to customer approval prior to completion. Unlike at your dentist, there will be no surprise charges that you did not approve.

Q: So and so can do the x-y-z for cheaper. Can you match or beat their price?

A: No. We are not Walmart.

The longer part to that answer is that we don't ultimately aim to be the cheapest on the market. We find that while price is an important deciding factor when choosing a contractor, most customers also value quality and would rather have something that is done right, than to have something that is absolutely cheapest at the expense of quality.

Q: Why should we call you when a bigger contractor can do a diagnostic/tune up/etc for less than $100.

A: Their diagnostic is usually a "diagnostic". If you run the numbers, you will find that a larger contractor would be losing A LOT of money if they came to your home for only $100 without strings attached. 

Q: My unit is still under warranty. Do you still have to charge to perform repair?

A: In most cases, yes. This is because most units only have PARTS warranty from the manufacturer. This means that the manufacturer does NOT reimburse us for labour to perform the actual repair.